Sales Engineer – Southern European Region
Innovative is one of the world's premier enterprise automation companies working in the public and academic library space. Innovative's 30 year history as a stable market leader is relied on daily at thousands of library systems in over 66 countries.
Innovative provides a dynamic work environment where you will be exposed to the latest software technologies, including high-volume Java Web apps, open source projects, cloud computing, smart phone apps, advanced search technologies, and private data source access.
Reporting to the Director of Library Engagement within the Sales Department, the Sales Engineer is a product expert demonstrating all aspects of Innovative’s suite of software for libraries across the world and supports the initiatives of the worldwide sales team.
This position will be field based within a country relevant to the territory
Description of Responsibilities:
- Create and deliver technical presentations and demonstrations that vary in complexity and audience level, for worldwide Sales team to libraries both on premise and via webinars.
- Provide technical consultation to libraries implementing Innovative systems and products.
- Assist in training Sales team in new products and services offered by Innovative.
- Collaborate with Product Management and Marketing, and work closely with Sales team to build, maintain, and market world class software to libraries around the world.
- Liaise with Product Development team for software enhancement, design, and roadmap planning.
- Support Bids team for RFI and RFP technical documents.
- Attend major library conferences to support Marketing and Sales initiatives.
- Install software for Innovative’s suite of technology.
- Learn new software and develop effective strategies to communicate benefits to potential customers.
- Test and troubleshoot sales environment software installations.
- Participate in cross-departmental project teams to implement and test trial library systems.
- Consult with customers and prospects by phone and e-mail.
- Create and maintain procedural documentation.
- Work collaboratively with colleagues on the team.
- Provide software and technical support for staff in other departments.
- Manage multiple projects and work well under deadlines and with shifting priorities.
Requirements/ Qualifications:
Essential Requirements
- Degree or Post-graduate qualification in Library and Information Studies or similar qualification
- Relevant experience working within the library marketplace.
- Good understanding of library technology and ability to learn and apply new technologies.
- Experience working with a commercial ILS, preferable from Innovative.
- Demonstrated strong commitment to customer service.
- Knowledge of networking, TCP/IP, and client/server technology.
- Excellent written, oral communication and presentation skills.
- Ability to perform detail-oriented work effectively and accurately under pressure.
- Excellent software troubleshooting and problem solving skills and analysis in a technical environment
- Ability to work in a team-based environment as well as independently.
- Ability to learn proprietary technology and tools quickly and accurately.
- Ability to occasionally work off-hours or weekends as necessary to meet customer needs.
- Ability to travel domestically and internationally at least 50% of time for onsite demonstrations, conferences, etc.
Desirable Requirements
- Fluency in Spanish (spoken and written) and English
- Fluency in French (spoken and written)
- Located in Europe.
Si intéressés, contacter :
Arnaud Guy aguy@iii.com ou Colin Carter ccarter@iii.com
